Freshsales Conversion Leads

FreshSales is a CRM application that offers various solutions to a wide range of businesses, from small enterprises to large corporations. You can also harness the power of FreshSales CRM with SignalSight, using it on platforms such as Meta, TikTok, Snapchat, and many other destinations to leverage the potential of your contacts.

Get Started

Before proceeding with the installation of Freshsales CRM, you must have an account for the respective CRM application. Your account should have up-to-date contact data from the last 7 days. With the help of the SignalSight wizard, you can easily complete your setup in just a few steps.

Creating a New Tracker

To create a tracker that includes Freshsales, start by clicking on the "Tracker Creation Wizard" under the "Signal" section in the left menu. With the help of the wizard, you will be guided through a few easy steps to create your tracker and manage your signal flow efficiently.

Freshsales Source Creation

As a first step you should create a source. SignalSight has several sources. We proceed by choosing Freshsales CRM from this list.

After selecting Freshsales CRM, you should give your source a name and enter the API Key and Bundle Alias information into the relevant inputs. Then, click "Connect" to complete the connection process. If you're unsure about how to obtain the API Key and Bundle Alias, you can go to the "How to Get API Key and Bundle Alias?" section for guidance.

If your login information is correct, you will complete your connection within a short period and encounter a screen like the one below. In the input labeled "Event Name Prefix" you can update the prefix you want to use when sending events to the relevant destination.

In other words, if a "Qualified" or a "Junk" event is triggered in your CRM, the event will be sent as "CRMContacts-Qualified" or "CRMContacts-Junk" You can leave this prefix blank or enter a different name if you wish.

How to Get API Key and Bundle Alias?

In your FreshSales dashboard, go to the following sections in order:

1. Admin Settings
2. Website Tracking and APIs
3. API Settings
4. API Authentication

After completing the recaptcha step under the API Authentication section, you can obtain your API Key and Bundle Alias codes.

You can use the API key and Bundle Alias information provided here in the steps for creating SignalSight sources.

Choosing a Destination

In the second step of the wizard, you will create a destination. You should create Meta Conversions Api as destination type for Conversion Leads. Here you are presented with 2 different methods. If you want, you can create Pixel and Meta CAPI destinations with the Save button by entering the pixel id and access token information. In addition, if you have pixel access, create the destination by selecting the account you will access via the Connect Facebook CAPI button and the pixel below it.

Note: You must make sure that the pixel you will add is a CRM pixel!

In this step of the Wizard, you can give your tracker a name, view the selected source and destination just below, browse the summary, and complete the process.

With the completion of the tracker, you can view your source and destination on the tracker detail screen.

You can enter your Tracker at any time to update the mapping you've done in your CRM source, view data history with the history feature. Additionally, with the "Edit mapping" you can not only update the mapping but also modify the CRMContacts prefix that will precede your event names.

The Validation Phase

Monitoring CRM events

• Once CRM events start flowing you will enter a validation phase, typically lasting 7 days
• During this phase you will work closely with Facebook to identify any errors or issues which may be identified
• All errors must be corrected before you can exit the validation phase and proceed to mapping events to your sales funnel

Validation Phase Exit Requirements

• Your CRM events must provide maximal coverage of all Facebook-generated leads. For example, if 100 leads are generated in a day, then your CRM events for that day should endeavor to cover all of those leads
• We recommend you send at least 3-4 distinct CRM events so that the model can learn a more complete view of your sales funnel. Minimally, you must send in at least 2 events:
• - the initial lead corresponding to a FB-generated lead
• - a target CRM event for which you most want to optimize

Define Your Sales Funnel

The “Continue Setup” button will be enabled in Events Manager Settings after you’ve exited the validation phase

In each of the sections above, identify CRM events:

• ﹘ that are not events in your sales funnel
• ﹘ that are disqualifying events
• ﹘ and the sequence in which they occur in your sales funnel

The last step in the integration process is to identify the earliest event in your sales funnel you want to optimize toward

The optimization target need not be the final event in your sales funnel, rather the depth you most want to attract audiences

Run Conversion Leads Campaigns